Shipping & Returns

📦 Shipping

• Orders are processed within 1–2 business days.

• Standard delivery within Germany usually takes 2–7 business days.

• International shipping times may vary depending on the destination.

• You will receive a confirmation email with tracking information once your order has been shipped.

🔄 Returns

• You can return items within 14 days of delivery, provided they are unused, in original packaging, and in resellable condition.

• To start a return, please contact our support at smilezeitde@gmail.com with your order number.

• Once your return is approved, you’ll receive instructions on how to send the items back.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

💰 Refunds

• After we receive and inspect your return, we will notify you.

• Approved refunds will be processed to your original payment method within 5–7 business days.